Susana De Sousa

Susana De Sousa

Susana De Sousa

CUSTOMER EXPERIENCE

Susana has built customer experience teams from scratch at both Loom (first customer-facing employee) and Airbnb (joined in 2011). These days, she advises founders on customer success and helps place candidates in jobs through her newsletter, signed.

Susana has built customer experience teams from scratch at both Loom (first customer-facing employee) and Airbnb (joined in 2011). These days, she advises founders on customer success and helps place candidates in jobs through her newsletter, signed.

Access network

Access network

WHY DECIMALS

I believe access to opportunities should not be limited to a privileged few. I’m inspired by helping talented people unlock doors that might otherwise remain closed, and by connecting them with companies where they can thrive. For me, it’s about broadening access, leveling the playing field, and making sure great opportunities reach the people who deserve them.

-Susana

-Susana

-Susana

PRAISE FROM A HIRING MANAGER

“Susana introduced us to exactly the right people. She understood what Gamma needed. Her referrals had the adaptability, and experience to hit the ground running.”

CEO

Access network

Access network

DECIMALS

EXPERTS

SUSANA DE SOUSA

The Future of CX Hiring

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